The privacy policy of Welida Health Co., Ltd. applies to the company’s operations regardless of access channel, whether through the website https://www.welidahealth.com and including other products or services, whether existing or future, of the company and/or its affiliates and subsidiaries (hereinafter collectively referred to as “Services”). This privacy policy sets out the policies and procedures for collecting, using, and disclosing information of visitors or users of the Services (“Users”), including Users who have registered as members of the Services and Users who have not registered as members. This privacy policy (“Policy”) will explain what information the company collects and how it is used. Please read this policy carefully as it explains how the company collects, uses, discloses and/or transfers Users’ personal data.

What information does the company collect?

User Information
The company may collect information about Users such as name, surname, phone number, gender, date of birth, email, profile picture, contact channels, etc., including data, messages, images, audio, logos or content (Content) that Users upload or publish themselves. This information allows the company to improve services and provide additional services and uses.

If the User is a buyer of goods or online services, such as buying deal vouchers or being a Massage at Home user or other services, the company may collect information about the User, User contact information, User billing and credit card information, and usage information such as name and surname, phone number, address and travel notes, and underlying disease information, etc.

If the User is a business operator or business owner, the company may collect information about the User’s business or enterprise such as business or enterprise name, name and surname of the business owner, ID card number or legal entity registration number of the business operator or business owner, business address, phone number, email or other contact channels, bank account details (account owner name, account number, bank name), etc.

In addition, the company may collect User information from the use of the Services, other organizations, or other additional sources. This is for the benefit of the company’s business, including the development and improvement of the quality of the company’s services.

In case the User changes their personal information, the User must notify the company to update the information to be accurate, up-to-date, and as complete as possible. However, if the User does not notify such changes in personal information to the company, it is considered that the User’s personal information controlled by the company is accurate, up-to-date and complete. The User waives the right to object or take legal action against the company for the inaccuracy or incompleteness of such personal information.

In case the User provides personal information of others to the company, the User has the duty to notify that person about the Services as well as the collection, use, disclosure and/or transfer of data to foreign countries before sending the personal information of such person to the company, and must obtain consent from that person or rely on other relevant legal bases that are exceptions to consent, and inform such person of this policy.

Information collected automatically
The company may automatically collect information about Users’ use of services such as access time, User movement within services, duration of User in the system, device ID or other unique identifiers, IP address, language information, device name and model, operating system information, location and time zone, geographic location information, etc.

Use of information

The company uses information collected from Users or information about Users to enable Users to use the company’s services according to Users’ purposes and for other necessary purposes under the law as follows:

1. To provide services or perform duties under the contract with Users
2. To respond to Users’ requests, communicate with Users, provide customer service, and provide technical assistance
3. To verify Users’ identity and prevent spam or unauthorized or illegal actions
4. To prevent, detect, avoid and investigate fraud, security breaches or other acts that may be prohibited or illegal
5. To carry out as necessary to comply with the duties that the company has to regulatory authorities, tax authorities, law enforcement or legal obligations of the company
6. To carry out as necessary for the legitimate interests of the company or of other persons or other legal entities
7. To prevent or stop danger to life, body or health of any person
8. To carry out as necessary to perform public interest duties or as necessary to exercise legal authority that the company has been granted the right to operate
9. To achieve objectives related to the preparation of historical documents for public benefit or for research or statistical purposes with adequate and appropriate security measures

In addition, the company uses information collected from Users or information about Users for Users to benefit from using the services, according to the consent given by Users, as follows:

1. To improve the company’s Services and respond to the needs and satisfaction of Users, including for research and other analysis purposes by studying and understanding access to services and use of the company’s Services
2. To offer and provide products, services, discounts or promotions from the company and/or its affiliates and partners
3. To analyze, market and advertise to target groups, including improving service delivery and promotional offers to be more up-to-date

If Users do not provide their information to the company or provide inaccurate, incomplete information, the company may not be able to facilitate, communicate, or provide some or all of the company’s services to Users.

Sharing of information

The company may disclose and/or transfer User information to the following persons in Thailand and/or abroad, which those countries may or may not have adequate data protection measures similar to Thailand’s data protection measures:

Affiliated companies and subsidiaries
The company may disclose collected information to its affiliated companies and subsidiaries to comply with the purposes under this policy.

Service providers
The company may disclose information collected to business operators or business owners, service providers, contractors, or agents acting on behalf of the company.

Transfer or business merger
The company may transfer information collected to other companies in connection with or during negotiations for mergers, asset sales, financing or acquisition of all or part of the company’s business.

Third parties and partners
The company may share information with the company’s third-party partners, including advertisers and researchers.

Legal proceedings
The company may disclose information to comply with laws, legal proceedings, court orders, subpoenas or other legal processes.

Protection of the company and others
The company may disclose information if the company believes it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations that may threaten the safety of any person, violation of the company’s terms and conditions of service or this privacy policy, or as evidence in litigation involving the company.

Aggregate or non-personally identifiable information
The company may share aggregate or non-personally identifiable information about Users with third parties for marketing, advertising, research or similar purposes.

Other Users
The company may disclose Users’ personal information to other Users to access in cases where it is part of the company’s Services.

Data retention and retention period

In general, the company will collect User information as necessary to perform its duties in providing the company’s services and/or obligations as reasonably necessary according to the purposes stated in this privacy policy or as required by relevant personal data protection laws. The company may retain information that the company has reasonable grounds to believe may be disputed/litigated as permitted by relevant laws. The company will use its best efforts to provide security measures for Users’ personal information to prevent loss, access, use, modification, correction or disclosure of Users’ personal information improperly. The company will delete or destroy personal information or make it non-identifiable information when it is no longer necessary.

Cookies

Cookies are text data files that are stored on Users’ computers when visiting websites. This text file collects information that can be read by the website when visiting again later. Some of these cookies are necessary, otherwise the website would not function properly. Other types of cookies also provide convenience to website visitors as they remember usernames securely and remember the language used. For example, cookies allow Users not to have to enter the same information each time they visit the website.

The company will store website visit information from all visitors through cookies or similar technologies, and the company will use cookies for the following purposes:

1. To help the company maintain session variables used to collect information when Users use services and/or other services, allowing Users to continuously sign in to their accounts on the company’s website
2. To improve the security of the company’s system
3. To collect Users’ preferences and provide customized services suitable for Users
4. To study Users’ website usage behavior to develop it to be easier to use, faster and more efficient

The types of cookies used by the company and their use include, but are not limited to, the following:

Strictly Necessary Cookies: These cookies are essential for the functioning of the website, including cookies that allow Users to access information and use the company’s website securely.

Functionality Cookies: These cookies are used to recognize Users when they return to use the website again, which helps the company customize content for Users, adjust the company’s website to meet Users’ usage needs, and remember Users’ settings such as language used.

Analytical/Performance Cookies: These cookies help the company remember and count the number of website visitors as well as help the company understand website visit behavior to improve the website’s performance to be of better quality and more appropriate, as well as to collect statistical information about access methods and website visit behavior, which will help improve the website’s performance by allowing Users to easily find what they want and help the company understand Users’ interests and measure the effectiveness of the company’s advertising.

Advertising Cookies: These cookies will remember Users’ settings when accessing the website pages and use them as information to adjust the website pages to present advertisements that are most suitable for Users as much as possible. For example, selecting to display advertisements for products that Users are interested in, preventing or limiting the number of times Users will see the same advertisement pages to help measure the effectiveness of advertising.

In most web browsers, Users can control or set whether to accept cookies or not. However, if Users disable cookies or limit the ability to set cookies, Users may not be able to fully benefit from the website or access all functions, which may limit Users’ overall experience.

News notifications/alerts

The company may send news notifications or alerts to Users’ devices. Users can set to turn on or off receiving these messages at any time by setting notifications on Users’ devices or by changing settings on the Services.

Rights of data subjects

Subject to applicable laws, Users may have the following rights in their personal information:

1. Users have the right to withdraw consent for the processing of personal information that Users have given to the company at any time while Users’ personal information is with the company. However, if Users withdraw their consent, the company may not be able to facilitate, communicate, or provide some or all services to Users.

2. Users have the right to access their personal information and request the company to make copies of such personal information for Users.

3. Users have the right to request the company to correct inaccurate information, update outdated information, or add incomplete information.

4. Users have the right to request the company to delete, destroy or make Users’ personal information unidentifiable in some cases according to relevant laws.

5. Users have the right to request the company to provide Users’ personal information or send Users’ personal information to other organizations.

6. Users have the right to object to or restrain the company from collecting, using or disclosing Users’ personal information in some cases according to relevant laws.

7. Users have the right to complain to government agencies with authority if they believe the company has not complied with the law.

Users can exercise these rights by contacting the company according to the contact details specified later.

Privacy policies of other websites

This privacy policy applies only to the company’s services and use of the company’s website. If Users click on links that link to other websites or access and use other websites (even through channels on the company’s website), Users will be governed by and must comply with the privacy policies that appear on those websites instead.

Changes to the privacy policy

The company will regularly review the privacy policy to comply with practices and relevant laws and regulations. If there are changes to the privacy policy, the company will notify Users by updating the information in the company’s Services as soon as possible. When necessary, the company will request consent from Users for any changes that require Users’ consent.

Contact channels

If Users wish to exercise any rights under relevant laws as stated above, have questions about the privacy policy of the company’s services, have suggestions, concerns or wish to complain about this policy, please contact or notify the company’s data protection officer at Email:

Or by contacting the company directly:

Welida Health Co., Ltd.
Address: 21st Floor, 253 Asoke Building, Soi Sukhumvit 21, Asoke Montri Road, Klongtoey Nuea, Wattana, Bangkok 10110
Email: info@wordpress-915881-4321206.cloudwaysapps.com
Phone: +6687 654 8365